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Dispute Resolution| The products on SellModelRockets.com are sold by independent model rocket sellers from around the world. If you want to contact a particular model rocket seller, please use the Questions & Comments link found underneath the Add to Cart button for one of their items. At the time of registration, model rocket sellers agree to our terms, the PayPal Acceptable Use Policy, and the Paymate Terms of Use which places restrictions on certain types of sale. For example, it is a violation to attempt the sale of lottery tickets, narcotics, firearms, and fraudulent/illegal items. If a problem occurs, know that your purchase is protected by the PayPal Customer Satisfaction Policy or the Paymate Buyer Protection Program (depending on the type of sale). Just follow the steps below to claim a refund. |
In the case of a dispute or problem with your order:- First contact the model rocket seller and inquire about the status of your order. Verify that it has been shipped, and request tracking numbers if they are available. Use the tracking numbers to check the status of your delivery. Verify your shipping address with the model rocket seller. NOTE: The contact information for your model rocket seller will be displayed at the time of completing your order, as well as on the customer receipt which you will receive by email. You can also contact the model rocket seller by using the Questions & Comments link found underneath the Add to Cart button for one of their items.
- If the model rocket seller confirms that they have shipped the item, please allow time for delivery.
- If there is still a problem, please request a refund directly from the model rocket seller.
- If the model rocket seller refuses to approve the refund, or if they are not responding, then please complete the PayPal Transaction Dispute Form or the Paymate Client Services Inquiry Form. Enter the Transaction Receipt ID on this form, which can be found on your customer receipt.
- An investigation will take place following your Transaction Dispute and if your claim is approved, then you will be given a refund by PayPal or Paymate.
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